Refund policy
At Ardent Source, we are committed to providing high-quality grocery and natural food products. Customer satisfaction is important to us, and we aim to handle all refund and return requests fairly and transparently.
Refunds & Returns
If you receive a damaged, defective, incorrect, or missing item, please contact us within 7 days of delivery.
To process your request, please provide:
- Your order number
- Clear photos of the product and packaging
- A brief description of the issue
Once reviewed and approved, we may offer:
- A replacement product
- Store credit
- A refund to the original payment method
Non-Refundable Products
Due to hygiene, food safety, and consumable product regulations, the following items are non-refundable and non-returnable:
- Ghee products
Shipping Charges
Shipping charges are non-refundable.
If a refund is approved, only the value of the product(s) will be refunded. Original shipping fees will not be included in the refund amount.
Product Variations
By using this website, you acknowledge and agree that food and natural products may vary slightly in:
- Appearance
- Texture
- Colour
- Aroma
- Packaging
These variations may occur due to natural sourcing, seasonal changes, ingredient batches, or supplier packaging updates and do not affect product quality.
Allergens & Food Safety
Some products may contain or be processed in facilities that handle:
- Nuts
- Dairy
- Gluten
- Sesame
- Soy
- Other allergens
Customers are responsible for reviewing product ingredients and allergen information before purchase.
If you have food allergies or dietary concerns, please contact us before placing an order.
Storage Instructions
Customers are responsible for following the recommended storage instructions provided on the product packaging.
We are not responsible for product quality issues caused by:
- Improper storage
- Exposure to heat or moisture
- Incorrect handling after delivery
Shipping Address Responsibility
Customers are responsible for providing accurate and complete shipping information at checkout.
We are not liable for:
- Delays
- Lost packages
- Failed deliveries
- Additional shipping charges
resulting from incorrect or incomplete address details provided by the customer.
Order Cancellation
Orders may only be cancelled before dispatch.
Once an order has been shipped, cancellation requests may not be accepted.
Refund Processing
Approved refunds are usually processed within 5–10 business days to the original payment method.
Processing times may vary depending on your bank or payment provider.
Contact Us
If you have any questions regarding refunds, returns, or your order, please contact us:
Email: ardentsourceuk@outlook.com
Phone: +447985551555